Refund Policy

At VAULTO, your satisfaction matters. If you’re not happy with your purchase, we’ve made the refund process simple, fair, and customer-friendly.

1. Eligibility for Refunds

- You may request a refund within 30 days of receiving your order.

- Items must be unused, in original condition, and in their original packaging.

- Proof of purchase (order number or confirmation email) is required.

2. How to Request a Refund

- Email us at info@vaultousa.com with your order number and reason for return.

- Our support team will provide you with step-by-step instructions and a prepaid return label.

- Ship the item back using the provided label within the 30-day window.

3. Processing Your Refund

- Once we receive and inspect the returned item, we’ll confirm approval of your refund.

- Refunds will be processed to your original payment method.

- Processing times may vary depending on your bank or card provider (typically 5–7 business days).

4. Shipping Costs

- VAULTO covers the return shipping costs — you don’t have to pay anything extra.

- No hidden fees, no restocking charges.

5. Questions & Support

If you have any concerns, reach out to us anytime at info@vaultousa.com. Our team is here to make sure your experience with VAULTO is smooth and hassle-free.